At Haven House, quality is not a promise — it is our foundation. Every piece is handmade in Australia, crafted for enduring performance and timeless beauty. Our warranty reflects our commitment to integrity, sustainability, and excellence.
We proudly offer a 10-Year Structural Warranty on all Haven House pieces. This covers the integrity of:
Hardwood frames
Joinery
Internal supports
Structural panels and slats
All items are constructed using solid hardwood and PEFC/FSC-certified materials. There is no MDF, particle board, or laminate core — ever.
This warranty excludes:
Normal wear and tear
Improper care or misuse
Modifications not performed by Haven House
Damage from moisture, sunlight, or environmental exposure
Every product is:
Individually handmade and hand-inspected
Built from 100% certified hardwood, through and through
Finished with non-toxic coatings and low-emission adhesives
Designed by seasoned craftsmen with decades of combined experience
We operate with zero compromises. Our team is committed to lifelong learning, continuous material research, and innovation that meets the highest global standards.
Fair wear and tear (e.g., compression of cushions, minor scuffs)
Colour variation in natural materials like timber or linen
Damage from commercial use unless explicitly stated
Freight or relocation mishandling not arranged by Haven House
Unauthorized repairs or alterations
Contact us within 48 hours of discovering any issue:
Email: contact@havenhouse.com.au
Include: order number, detailed description, photos/videos, and date of delivery or incident.
We resolve claims with one goal: a fair and transparent outcome that reflects the Haven House standard. Where repairs or replacements are necessary, we act swiftly and responsibly.
